All orders are shipped via Australia Post using the Parcel Post or Express Post service.
Free shipping is available for all orders over AU$150.00, (except express post).
For all other orders, a flat rate of $10 postage (standard shipping) will be charged. For Express Shipping on all orders you will be charged $15.
Please note the delivery cost will not be added to your order until the final stages of checkout. Please allow 1-3 days for your order to be processed.
Estimated delivery time is 3-5 business days for Parcel Post and 1-3 business days for Express Post (within Australia). If you have not received your order within 7 business days of receiving your shipping confirmation please contact us at firstname.lastname@example.org
Please include your full name & order details so we can resolve the matter as soon as possible for you.
If you're unsatisfied with your purchase you're able to exchange your items for a store credit, please note we do not give refunds unless item is deemed faulty with a major fault. We can replace your faulty item for you, (excluding postage costs) within 7 days of receiving your items. Items must be returned in the original condition, i.e. unworn, unwashed with all original tags attached.
You will have to cover return postage costs.
Please choose carefully as there are NO refunds or exchanges on SALE items.
All our items are checked by our staff before leaving the warehouse, however in the unlikely event that your goods received are faulty or are incorrect to what you purchased, please contact us on 03 9646 1067 or email us at email@example.com and we will organise a replacement or a refund depending on the item you have purchased.
In the interest of hygiene we unfortunately do not offer exchange on any pierced jewellery items.
Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
A store Credit cannot be used with any other offer.
A store credit is valid for twelve (12) months from the date of issue and can only be used in one transaction.
A store credit does not cover shipping costs and cannot be used to purchase gift cards.
LOCAL PICK UP
This service allows you to shop online and pick up your items in store, please allow 2 business days for your goods to be ready for collection.